Thomas Sikler
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Interview exerciseSample work. Customer and figures are fictional.

At-Risk Account Recovery Kit

A health diagnostic and a recovery plan for an account whose usage is slipping, in a high-touch and a scaled version.

  1. Slide 1 of 12: At-Risk Account Recovery Kit

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  2. Slide 2 of 12: Internal health diagnostic

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  3. Slide 3 of 12: What the diagnostic looks at

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  4. Slide 4 of 12: Health assessment questionnaire

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  5. Slide 5 of 12: What the assessment found, and the plan

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  6. Slide 6 of 12: Running it inside a customer success platform

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  7. Slide 7 of 12: Partnership success review

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  8. Slide 8 of 12: Agenda and who's in the room

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  9. Slide 9 of 12: Where things stand, and the plan

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  10. Slide 10 of 12: How we stay in touch: two versions of the same plan

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  11. Slide 11 of 12: How we'll measure it

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  12. Slide 12 of 12: Keeping it going

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